Shipping Policy
Lily Montreal
we do our best to get your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about our shipping process.
Order Processing
Once you place an order, we start preparing it right away.
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Orders are processed within 1–3 business days
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As soon as your order is shipped, you’ll receive a confirmation email with your tracking information
Delivery Time
After your order has been shipped, the estimated delivery time is:
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6–8 business days (depending on your location)
Please keep in mind that delivery times may vary slightly due to:
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High demand periods
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Customs processing
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Local courier delays
We always aim to deliver as quickly as possible 🤍
Shipping Origin
To offer you the best prices and unique products, orders are shipped directly from our international partners.
Because of this, your order may be shipped from outside your country.
Shipping Costs
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Shipping costs are clearly shown at checkout
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The total depends on your location and selected shipping option
No hidden fees — everything is transparent before you complete your order.
Tracking Your Order
Once your order is on its way, you’ll receive a tracking link so you can follow your package every step of the way.
Delivery Responsibility
We do everything we can to ensure safe delivery. Once your package is marked as delivered by the carrier:
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Responsibility for the package transfers to the customer
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We recommend checking your mailbox, neighbors, or local pickup point if needed
Address Accuracy
Please double-check your shipping details before placing your order.
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Address changes must be requested within 12 hours after ordering
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If an incorrect address is provided, additional shipping costs may apply
Need Help?
If you have any questions about your order or delivery, feel free to reach out — we’re here to help.