Terms & Conditions


Lily Montreal

 By accessing our website or placing an order, you agree to the terms below. These Terms are designed to keep everything clear, fair, and transparent for both you and us.

If you do not agree with these Terms, please do not use our website or services.

1. Using Our Website

By using our store, you confirm that:

  • You are at least the legal age in your country, or have permission from a parent/guardian

  • You will not use our products or website for illegal or harmful activities

  • You will not attempt to damage, hack, or misuse our website

We reserve the right to restrict or deny access if these rules are not respected.

2. General Conditions

We aim to provide a smooth and reliable shopping experience. However:

  • We may refuse service in certain situations if necessary

  • Some non-sensitive data may be transferred across networks to operate our services

  • All content on this website belongs to Lily Montreal and may not be copied or used without permission

3. Product Information

We do our best to display all products as accurately as possible. However:

  • Colors and images may appear slightly different depending on your screen

  • Some items may be available in limited quantities

  • We may update or discontinue products at any time

For returns or refunds, please refer to our Return & Refund Policy.

4. Pricing & Changes

  • Prices may change from time to time

  • We may update or discontinue products or services without prior notice

  • We are not responsible for any changes, price updates, or temporary unavailability

5. Orders & Billing

To ensure smooth processing:

  • Please provide accurate and complete information at checkout

  • We reserve the right to cancel or refuse orders if needed (for example: suspected fraud or incorrect details)

If we make changes to your order, we will always try to inform you.

6. Third-Party Services

Our store is powered by trusted partners (such as Shopify). We may also offer access to third-party tools or links.

Please note:

  • These services are outside of our direct control

  • Use of third-party tools or websites is at your own discretion

7. User Feedback & Submissions

If you send us reviews, suggestions, or other content:

  • You allow us to use this content to improve our brand or services

  • You agree not to submit anything unlawful, misleading, or harmful

8. Personal Information

Your privacy is important to us. Any personal data you share is handled according to our Privacy Policy.

9. Accuracy of Information

We do our best to keep everything up to date, but:

  • Information on our website may occasionally contain small errors or updates

  • We reserve the right to correct any inaccuracies at any time

10. Acceptable Use

You may not use our website for:

  • Illegal activities

  • Harassment or abuse

  • Violating intellectual property rights

  • Uploading harmful software or code

  • Collecting data without permission

Violating these rules may result in restricted access.

11. Liability

We always aim to provide a great experience, but:

  • Our services and products are provided “as available”

  • We cannot guarantee uninterrupted or error-free use

  • We are not liable for indirect damages, loss of data, or loss of profits

Where laws apply, your rights are always respected.

12. Termination

You may stop using our services at any time.

We may also suspend or terminate access if these Terms are not followed.

13. Changes to These Terms

We may update these Terms occasionally to reflect improvements or legal updates.
By continuing to use our website, you accept any changes made.

14. Governing Law

These Terms are governed by applicable laws. Your consumer rights remain fully protected under local regulations.

15. Contact & Support

Need help or have questions? Our team is here for you 

📧 info@lilymontreal.com